Covid-19 Information

Please click here if you have tested POSITIVE for Covid-19 and to access information from official websites about Covid-19.

If you have any concerns after you test positive please contact us and a doctor or nurse will get back in touch ASAP.
In an emergency dial 111 and use Healthline for information.

Please use official websites to find the latest information about Covid-19 from the sources tasked with providing these updates.
Our staff do not have access to this information before it is made public

Nga Mihi

Papamoa Pines



RAT Test Info

Support lines by REACH

RAT Test Info

Support lines by REACH

Useful Phone Lines for RATS

Posted by Papamoa Pines at 9:55 AM on Mar 10, 2022


For the RAT Support Line call My Covid Record on 0800 222 478 and Press 3. This number is only for those requesting a RAT test or who want help to report their results on 

If your question is 

  • Where can I go to get a RAT Test?
  • RAT Results and what they mean
  • How do I record my RAT results?
  • My RAT was positive what do I do now?
  • I am a critical worker and a household contact what do I do?

If you are a business you should contact MBIE 

The Case Self Service Support Line is 0800 358 5453 and select option 2 
Also on option 2 is advice on using the online Self Registration Form.
Call received on this line will be recorderd in NCTS on the case record and will be followed up if appropriate.

Other useful contacts
Healthline 0800 358 5453
Welfare needs - ONLY if a positive case or self-isolating with a case call 0800 512 337 from 8am- 8pm Monday to Sunday.