Useful Phone Lines for RATS
For the RAT Support Line call My Covid Record on 0800 222 478 and Press 3. This number is only for those requesting a RAT test or who want help to report their results on https://mycovidrecord.health.nz/
If your question is
- Where can I go to get a RAT Test?
- RAT Results and what they mean
- How do I record my RAT results?
- My RAT was positive what do I do now?
- I am a critical worker and a household contact what do I do?
If you are a business you should contact MBIE
The Case Self Service Support Line is 0800 358 5453 and select option 2
Also on option 2 is advice on using the online Self Registration Form.
Call received on this line will be recorderd in NCTS on the case record and will be followed up if appropriate.
Other useful contacts
Healthline 0800 358 5453
Welfare needs - ONLY if a positive case or self-isolating with a case call 0800 512 337 from 8am- 8pm Monday to Sunday.