Papamoa Pines are delighted to introduce our new Respiratory Pod

This new POD is located at the rear of our Domain Road medical centre.
In an attempt to protect our patient population, we are now seeing all respiratory patients in our new facility rather than bringing them into the main building at Domain Road.  We have a new deck with disability access provided to make the POD user friendly to everyone.
We hope that this will help ease concerns around feeling happy to come in to see your doctor for your general medical concerns - these measures have been put in place to protect our staff as well as our patients - we hope you like it.

When ringing for an appointment, our receptionists will advise you where to go and what to do.

We would like to avoid having people with cold and flu-like symptoms in the waiting room increasing the risk of infection :- 
This may mean using one of these options
1. Using telehealth to initially assess the patient and then if they need to be seen having them brought in at a specific time to the clinic with a mask to avoid the chance of spreading infection in the waiting room to vulnerable patients.
2.  Offering telephone and video consultations for appropriate reviews and follow-ups for patients if they would prefer it.
We would recommend you review the following website https://www.healthnavigator.org.nz/telehealth/ which helps explain more about telehealth.
3. Having everyone who requires an on the day or urgent appointment triaged by phone to see if we can sort things out quicker and more conveniently.

Other than for a proposed initial telephone consult for those with cold or flu symptoms, we would never deny a patient the opportunity of a face to face consult.

There is increasing evidence that many patient problems can be managed effectively over the phone without having to see someone in the clinic and we will begin to provide this service at a reduced consultation rate of $25 for for a quick telephone triage: -  if your problem can be quickly solved by triage rather than an in person or telemedicine consult there is a reduced charge.
There are some symptoms and conditions which are not appropriate for telehealth. We are simply trying to improve your choice and make things easier to work into your busy lives.
We’d love to hear from you about these types of services and if you would be someone who is likely to use telehealth for some of your appointments?
Please send us your comments to admin@pappines.co.nz