RAT Test Phone Support
For the RAT Support Line call My Covid Record on 0800 222 478 and Press 3. This number is only for those requesting a RAT test or who want help to report their results on https://mycovidrecord.health.nz/
If your question is
- Where can I go to get a RAT Test?
- RAT Results and what they mean
- How do I record my RAT results?
- My RAT was positive what do I do now?
- I am a critical worker and a household contact what do I do?
If you are a business you should contact MBIE
The Case Self Service Support Line is 0800 358 5453 and select option 2
Also on option 2 is advice on using the online Self Registration Form.
Call received on this line will be recorderd in NCTS on the case record and will be followed up if appropriate.
Other useful contacts
Healthline 0800 358 5453
Welfare needs - ONLY if a positive case or self-isolating with a case call 0800 512 337 from 8am- 8pm Monday to Sunday.
If you have tested positive
The team here at Papamoa Pines Medical Centre will help look after you during an illness with COVID.
Your care will involve phone checks with the doctor or nurse.
In general, if you have mild symptoms and are low risk the call will be less often.
If you have more significant symptoms or are at risk of getting more unwell you may expect to receive a call every day.
You may have already been provided with a booklet to prepare you for your self-isolation period. You can access this booklet online here http://portal.wboppho.org.nz/images/documents/BOPDHB_Covid-19_Self_Isolation_Booklet_WBOP_V2_DIGITAL.pdf
If you have been asked to monitor your oxygen levels with a pulse oximeter please record your measurements http://portal.wboppho.org.nz/images/documents/BOPDHB_Covid-19_Pulse_Oximeter_and_Symptoms_Booklet_V2_DIGITAL.pdf
If you are getting more unwell or need an extra call please call the practice and request a phone call from the doctor or nurse.
If you need help with other needs like obtaining food please call the Community Co-ordination Hub on 0800 798729.
If you feel more unwell when the practice is closed please call Healthline on 0800 3585453 if it is an emergency call 111 and request an ambulance.
You must tell them that you are COVID positive so they can wear correct protective equipment while transporting you to hospital.
More information can be found at:
It is particularly important that you read the information at:
This gives you a guide for the course of the illness, symptom management and when to seek help.
Your illness is timed from the first day your symptoms start or the day of your swab if you do not have symptoms (Day Zero) and the minimum time you will spend in isolation depends on the current alert level which you can find here:
You will need to have been completely recovered for 3 days before being released from isolation. Thanks so much working with us to keep our communities safe
Covid 19 Official Websites
While we make every effort to provide our patients with updates we sometimes do not have access to the very latest information, please use these links when you need to find urgent updates, our staff are not able to monitor information so please feel free to source updates directly from these specialist providers.
Covid-19 Policy Statement
All of the GPs working at Papamoa Pines fully support our policy on Covid-19 immunisation - click through to read our policy in full.
This information is provided to you as a service - content on these websites is not our responsibility.